About NICE Fizzback


NICE Fizzback is the leading software provider for Real-Time Customer Feedback and Customer Experience Management (CEM) resulting in increased customer loyalty and employee performance. The award winning NICE Fizzback solution helps companies listen, respond and act in real-time to their customers’ comments. Feedback captured at the point of experience is analysed automatically using natural language processing, driving relevant responses, prompting company action and providing powerful insight into the voice of a previously silent majority. NICE Fizzback enables businesses to derive true economic benefits by increasing customer lifetime value and positive word-of-mouth.

The Fizzback Group Ltd. was acquired by NICE Systems in 2011.

Contact details: info@fizzback.com or 0845 067 1000.